Skip to content
Teamox is launching soon: join the waitlist and be among the first to try it free for 14 days, no credit card.Join the waitlist
Teamox
de

For teams on Microsoft 365

14 days free, no credit card

Your shared inbox. Right inside Microsoft Teams.

Everything a shared Outlook mailbox cannot do: the shared inbox for info@, orders@ and service@ with assignment, status, internal notes, snooze, templates and AI. Email and WhatsApp in one inbox, your emails stay in Exchange Online.

Try free for 14 daysSee a live demo

Email and WhatsApp in one inbox. No credit card, cancel monthly, from 3 users.

  • Runs inside Microsoft Teams
  • Hosted in Germany
  • No data copy: emails stay in Exchange
  • GDPR-compliant with DPA
14

Try free for 14 days

Join the waitlist and be among the first to try it for free.

  • No credit cardSign up, try it, decide later.
  • All features and add-onsNothing is locked during the 14 days, including AI, WhatsApp and every add-on.
  • Cancel monthlyOne price after the trial, no minimum term.
Try free for 14 days

The trouble with info@

Three questions a shared mailbox cannot answer

As soon as several people work the same mailbox, the same gaps appear. Teamox closes them without anyone leaving Outlook behind.

Who is handling this?

In Teamox every email has an owner. Who is on it is shown right on the conversation, visible to everyone.

Is this done yet?

Open or done, one click. Done emails leave the inbox and land in the archive, in Outlook too.

What was discussed internally?

The yellow notes column is attached to the email. Everyone on the team can read up, the customer never sees it.

What Teamox looks like

Four columns, one overview

Your mailboxes and teams on the left, next to them the conversations with owner and status, in the middle the email with the reply box, on the right the yellow column for internal notes, history and customer data.

  • Mailboxes and teams
  • List with owner and status
  • Email and reply
  • Internal notes, history, customer

Features

What your team needs every day

Seven things that make the difference when orders, complaints and delivery questions run through a shared mailbox, by email and by WhatsApp.

Assign and resolve

Every email has an owner. Everyone on the team sees who is on it and what is still open. Done means done: the conversation moves to the archive, in Outlook too.

  • Assign with one click, hand over to a colleague with a sentence in the notes
  • Status open or done, visible to the whole team
  • Resolving archives the email in Exchange, Outlook stays in sync

In practice: A complaint arrives at info@. Ms Berg assigns it to Mr Kaya. Two hours later it is marked done, everyone sees it, nobody replies twice.

Internal notes with @-mentions

The yellow column next to every email belongs to your team. Whatever is written there, the customer never sees. With @name you pull in a colleague who immediately gets a Teams notification.

  • Notes live in Teamox, never in the email and never in Exchange
  • @-mentions send a notification to the Teams activity feed
  • Also delivered as a real message in the colleague’s 1:1 Teams chat, with a link back to the email

In practice: “@Lena, the delivery date from order 1234 does not work, can you check with shipping?” Lena sees the mention in Teams and answers in the note.

The customer at a glance

The contact tab shows who you are dealing with: customer number, contacts, orders from the shop, phone calls from the last 60 days and every email from this customer across all teams.

  • Customer number and all contacts of the company
  • Shop orders with order number, date and amount
  • Phone calls with duration and the colleague who took them, from your phone system

In practice: A customer asks about his delivery. In the contact tab you see yesterday’s order and this morning’s phone call with a colleague before you reply.

AI that knows the thread

The AI reads the whole thread and your templates before it writes a draft. Long threads get a bullet-point summary. Rules can be phrased in your own words.

  • Reply draft from thread, templates and sender data, with your hint as guidance
  • Summary with open points for long ticket threads
  • Improve, shorten, soften or formalise text

In practice: After twelve emails about a complaint a colleague clicks “Summarise” and sees in five lines what was agreed and what is still missing.

Snooze, overdue reminders and reporting

An email that only matters next week gets snoozed. If a customer email stays unanswered too long, Teamox reminds the team. Reporting shows how things are going.

  • Snooze with date and time, reminder in Teams
  • Overdue reminder after a deadline you set
  • Response times, open emails per team, activity per person

In practice: The customer wants an answer on Monday. Snooze until Monday 9 am, the email disappears from the inbox until then and comes back on time.

Who is on it right now

Collision detection shows in the email header when a colleague has the same email open or is already typing a reply. Double replies to customers are a thing of the past.

  • “Jonas is looking at this right now” directly on the conversation
  • “Jonas is typing a reply” before you start yourself
  • Works automatically, in real time, for the whole team

In practice: Two colleagues open the same order enquiry. The second one immediately sees that the first is already typing and takes the next email instead.

WhatsApp in the same inbox

Customers write by email today and by WhatsApp tomorrow. In Teamox both channels land in the same team mailbox: your WhatsApp Business number appears as a channel next to the email addresses, with the same tools.

  • WhatsApp Business number (Meta Cloud API) as a channel on any team
  • Assign, status, internal notes and history work just like for email
  • Reply directly from Teamox, the chat history stays with the team instead of on a phone

In practice: A customer sends a photo of a damaged delivery via WhatsApp. The message sits next to his order email, is assigned to Mr Kaya and answered with a note to the warehouse, without anyone looking for a company phone.

See all features

Add-ons

Your tools, next to the email

Orders, phone calls, projects and invoices of the customer appear in the contact tab. Each add-on is a module you only book if you use that tool.

All add-ons in detail

Why Microsoft Teams

No extra program. No second login.

Your team already works in Teams. Teamox comes to them instead of opening yet another window.

  • One login

    Your Microsoft account is enough. No second password, no extra program on your computer.

  • Notifications in the activity feed

    New email, @-mention, due snooze: everything where you already look.

  • Link to the email in any chat

    One click copies the link to the conversation. In a Teams chat it opens the email directly in the tab.

  • Mobile app included

    Teamox runs in the Teams app on iPhone and Android. Nothing to install, nothing to configure.

  • Calendar and files already there

    Turn an email into a meeting or attach a file from SharePoint: Teams is one click away.

  • Discuss in Teams chat

    No separate chat in Teamox. Post the link to the email in the channel or chat where your team already talks.

Good to know

Shared inbox, team mailbox, shared mailbox: three names, one job

Whether you call it shared inbox, shared mailbox, team inbox or team mailbox: it means a mailbox such as info@ that several people work on. The shared mailbox in Microsoft 365 is the foundation. Teamox adds what Outlook lacks.

Comparison

Teamox, shared Outlook mailbox or Missive?

The Outlook mailbox is free, but nobody knows who is on it. Missive can do a lot, but lives outside Teams and does not speak German.

Comparison of Teamox, shared Outlook mailbox and Missive
FeatureTeamoxShared Outlook mailboxMissive
Runs inside Microsoft TeamsTeamox is a Teams app. Outlook and Missive are separate applications.
German interface and support
Assignment and statusIn Outlook only as a workaround via categories and flags.
Internal notes
Customer 360 (orders, calls, all emails)Missive: only via integrations you build yourself.
AI with thread and your own templates
Real Outlook folders
WhatsApp in the same inbox
Overdue reminders to the team
Price per user per monthMissive: the Starter plan ($14) stops at 5 users; from 6 users Productive $24 (yearly) or $30 (monthly), Business $36 or $45 (as of October 2026).€19.99included in Microsoft 365$24 to $36

Third-party details according to vendor information as of October 2026, without guarantee. Prices net.

In detail: Missive alternative · Front alternative · Shared mailbox in Outlook

Pricing

One price, all core features

AI, snooze, reporting, templates, rules and WhatsApp are included. Add-ons for shop, phone system, trades and accounting are only booked by teams that use those tools.

All prices and FAQ

€19.99

per user per month, plus VAT

Yearly €199.90 per user. From 3 users. 14 days free.

Get started with your team in Microsoft Teams.

Try free for 14 days, no credit card. Set up in an hour, cancel monthly.

Try free for 14 daysSee a live demo