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Add-ons

Your tools, next to the email.

The Teamox contact tab shows what you know about the sender: every email from every team. Add-ons bring in orders from the shop, phone calls, trade projects and invoices. Each add-on is a module you book when you need it.

€4.99 per user per month each, applies to the whole organisation. All included in the trial.

Customer 360 (Shopware)

The customer’s orders next to the email

Teamox asks the Shopware admin API for the sender’s orders, recognised by email address or customer number. Order number, date, amount, payment and shipping status appear in the contact tab, one click jumps to the order in the shop backend.

  • Shop orders in the contact tab
  • Jump to the order in the shop backend
  • Linked via customer number and email
Who it is for
Online retailers using Shopware, customer service and order processing
Setup
Create an integration with read access to orders in the Shopware backend, enter the credentials in Teamox, click “Test”.

In practice: A customer asks “Where is my delivery?”. Without switching to the shop you see: order 1234 from 4 October, paid, shipment 1234567890 on its way.

+ €4.99 per user per month · Provider: Shopware 6

Phone system (Placetel)

Who spoke to the customer, and when?

Teamox syncs the contacts of your Placetel phone system and the calls of the last 60 days. The contact tab shows direction, duration, date and the colleague who took the call. Contacts also appear as suggestions when addressing emails.

  • Phone system contacts as recipient suggestions
  • Calls of the last 60 days with duration and colleague
  • Customer number and contacts from the phone book
Who it is for
Teams that spend a lot of time on the phone and use Placetel
Setup
Enter the API token from the Placetel customer portal in Teamox. Synchronisation runs in the background, even with 40,000 contacts.

In practice: The customer writes “as discussed this morning”. The contact tab shows the call at 10:50, 5 minutes, with Mehmet Kaya. You ask Mehmet in a note instead of the customer.

+ €4.99 per user per month · Provider: Placetel

Trades (HERO Software)

Projects and jobs from your trade software

For trade businesses using HERO: the customer’s projects and jobs appear in the contact tab with measure, status and site address. Matching runs via email address and customer number.

  • The customer’s projects and jobs in the contact tab
  • Measure, status and site address at a glance
  • Matched via email and customer number
Who it is for
Trade businesses (HVAC, electrical, roofing) that use HERO Software
Setup
Request an API key from HERO support, enter it in Teamox, click “Test”.

In practice: A customer asks about the date for her heat pump. The contact tab shows project 1234, status “In progress”, site Musterstraße 1. The reply needs no call back to the office.

+ €4.99 per user per month · Provider: HERO Software

Accounting (Lexware Office)

Invoices and payment status from your accounting

Quotes, order confirmations, invoices and credit notes of the customer from Lexware Office appear in the contact tab, with amount, due date and payment status. One click opens the document in Lexware Office.

  • The customer’s quotes, invoices and credit notes in the contact tab
  • Payment status, due date and open amount
  • Jump to the document in Lexware Office
Who it is for
Small businesses that invoice with Lexware Office
Setup
Create a public API key in Lexware Office, enter it in Teamox, click “Test”.

In practice: A customer asks about the invoice. The contact tab shows invoice 1234, €1,189.90, due in 9 days, still open. You reply with the link to the document.

+ €4.99 per user per month · Provider: Lexware Office (lexoffice)

Setup

Enter credentials, test, done

Every add-on has its own form under Settings → Add-ons with the required fields and a connection test. Credentials are stored encrypted and never delivered to users. Booking happens under “Subscription & billing”, Teamox takes over the number of users automatically.

See pricing

Frequently asked questions about add-ons

How are add-ons billed?
Each add-on costs €4.99 per user per month on top of the base price and always applies to the whole organisation. You book it in Teamox under “Subscription & billing”, the number of users is taken over automatically. Cancel monthly.
Are add-ons included in the trial?
Yes. All add-ons are enabled during the 14-day trial so you can test the integrations with your real data.
Where is the data from shop, phone system, HERO or Lexware stored?
With the respective provider. Teamox queries the data live when a conversation is opened and keeps it in memory only briefly. Credentials are stored encrypted and never leave the server.
My tool is missing. Will it come?
Add-ons are individual modules in Teamox, new ones are quick to add. Email hallo@teamox.app with the system you want to connect. Frequently requested systems come first.

All add-ons included in the trial.

Try 14 days with your real data, no credit card.

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