Teamox adds collaboration to Exchange Online: who does what, what is done, what was discussed internally. Plus customer data, AI and snooze, all inside Microsoft Teams.
Screenshots show the German interface. An English interface is on the roadmap.
Assign and resolve
Every email has an owner. Everyone on the team sees who is on it and what is still open. Done means done: the conversation moves to the archive, in Outlook too.
Assign with one click, hand over to a colleague with a sentence in the notes
Status open or done, visible to the whole team
Resolving archives the email in Exchange, Outlook stays in sync
Views “Assigned to me” and “Assigned to others” for an overview
In practice: A complaint arrives at info@. Ms Berg assigns it to Mr Kaya. Two hours later it is marked done, everyone sees it, nobody replies twice.
Internal notes with @-mentions
The yellow column next to every email belongs to your team. Whatever is written there, the customer never sees. With @name you pull in a colleague who immediately gets a Teams notification.
Notes live in Teamox, never in the email and never in Exchange
@-mentions send a notification to the Teams activity feed
Also delivered as a real message in the colleague’s 1:1 Teams chat, with a link back to the email
The history shows who assigned, replied or resolved, and when
In practice: “@Lena, the delivery date from order 1234 does not work, can you check with shipping?” Lena sees the mention in Teams and answers in the note.
And this is how it arrives in Teams
The mention lands wherever your colleague is right now
Mehmet writes the note in Teamox. Anna receives it twice: as an item in the activity feed and as a regular chat message from Mehmet, with a link back to the email. No extra tool, no forwarding.
Microsoft Teams · Activity
Activity
MK
Mehmet Kaya mentioned you in a note
Order 80 kg sample goods for Friday
Teamox · 2 min ago
T
Teamox · New email in Customer service
Complaint about delivery of 8 June
LS
Lena Schmidt reacted to your message
General · Customer service
1 · Activity feed: one click opens the email directly in the Teamox tab.
Microsoft Teams · Chat
MK
Mehmet Kaya
● Available
In the warehouse from 2 pm, just call if you need anything.
MK
Note in Teamox · Order 80 kg sample goods for Friday
Customer wants 80 kg delivered to Sampletown. @Anna Berg can you check whether the Friday route works?
Checked: Friday route works, delivery by 10 am is feasible. Added it to the note.
Type a message
2 · 1:1 chat: the note arrives as a real message from Mehmet, readable on the go.
The customer at a glance
The contact tab shows who you are dealing with: customer number, contacts, orders from the shop, phone calls from the last 60 days and every email from this customer across all teams.
Customer number and all contacts of the company
Shop orders with order number, date and amount
Phone calls with duration and the colleague who took them, from your phone system
All conversations of the customer, including those in other team mailboxes
In practice: A customer asks about his delivery. In the contact tab you see yesterday’s order and this morning’s phone call with a colleague before you reply.
AI that knows the thread
The AI reads the whole thread and your templates before it writes a draft. Long threads get a bullet-point summary. Rules can be phrased in your own words.
Reply draft from thread, templates and sender data, with your hint as guidance
Summary with open points for long ticket threads
Improve, shorten, soften or formalise text
Rules with AI conditions: “If the customer asks for an invoice, assign to accounting”
In practice: After twelve emails about a complaint a colleague clicks “Summarise” and sees in five lines what was agreed and what is still missing.
Snooze, overdue reminders and reporting
An email that only matters next week gets snoozed. If a customer email stays unanswered too long, Teamox reminds the team. Reporting shows how things are going.
Snooze with date and time, reminder in Teams
Overdue reminder after a deadline you set
Response times, open emails per team, activity per person
Volume per week to spot peak times
In practice: The customer wants an answer on Monday. Snooze until Monday 9 am, the email disappears from the inbox until then and comes back on time.
Who is on it right now
Collision detection shows in the email header when a colleague has the same email open or is already typing a reply. Double replies to customers are a thing of the past.
“Jonas is looking at this right now” directly on the conversation
“Jonas is typing a reply” before you start yourself
Works automatically, in real time, for the whole team
In practice: Two colleagues open the same order enquiry. The second one immediately sees that the first is already typing and takes the next email instead.
WhatsApp in the same inbox
Customers write by email today and by WhatsApp tomorrow. In Teamox both channels land in the same team mailbox: your WhatsApp Business number appears as a channel next to the email addresses, with the same tools.
WhatsApp Business number (Meta Cloud API) as a channel on any team
Assign, status, internal notes and history work just like for email
Reply directly from Teamox, the chat history stays with the team instead of on a phone
The contact tab shows emails and chats of the same customer together
In practice: A customer sends a photo of a damaged delivery via WhatsApp. The message sits next to his order email, is assigned to Mr Kaya and answered with a note to the warehouse, without anyone looking for a company phone.
More features
And everything else that belongs to daily work
Templates, attachments, search, folders, signatures, rules, WhatsApp and mobile. All included in the base price.
Templates with placeholders
Reply templates per team or for everyone, with subject, images and attachments. Placeholders such as {{customer}} or {{name}} are filled when inserted.
Attachments up to 150 MB
View, preview and download attachments. Send files up to 150 MB when replying or composing.
Forward with an editor
See forwards before sending: add text, remove individual attachments, embedded images are preserved.
Full-text search across archive and attachments
Search uses the Exchange index and finds old emails, archived conversations and terms inside PDF attachments.
Labels or real Outlook folders
Every user chooses: labels as in Missive or the real Exchange folders with drag and drop as in Outlook. Both in the same team.
Signatures per team
Team signatures with variables for name, job title and email. Personal signatures take precedence if desired.
WhatsApp channels
Your WhatsApp Business number as a channel next to the mailboxes. Assigning, status and notes work the same way.
Conditions on sender and subject, actions such as assign, label or resolve. Optionally with an AI condition in your own words.
Collision detection
See who has the same email open or is typing. No more double replies.
Mobile use
Teamox runs in the Teams app on your phone: one column at a time, notes as an overlay, notifications included.
Add-ons: shop, phone system, trades, accounting
Orders from Shopware, calls from Placetel, projects from HERO and documents from Lexware Office appear in the contact tab. €4.99 per user per module, only when needed.