Terms of service
Last updated: 8 October 2026
This is a courtesy translation. The German version is legally binding.
for the use of the software “Teamox” by Teamox – Philipp ten Eicken, Zur Hoppecke 22–26, 34508 Willingen (Upland) (the “Provider”).
§ 1 Scope
(1) These terms apply to all contracts for the use of Teamox between the Provider and the customer. Teamox is offered exclusively to entrepreneurs within the meaning of § 14 BGB, legal entities under public law and special funds under public law. Consumers are excluded from use.
(2) Deviating, conflicting or supplementary terms of the customer only become part of the contract if the Provider has expressly agreed to them in text form.
(3) The data processing agreement additionally applies to the processing of personal data on behalf of the customer.
§ 2 Services
(1) Teamox is software provided as a service over the internet (“software as a service”). It enables the collaborative handling of email mailboxes in Microsoft Exchange Online and of WhatsApp Business channels inside Microsoft Teams and in the browser, in particular assignment, status tracking, internal notes, snooze, templates, rules, reporting and AI-assisted text features. The scope of features follows from the description at teamox.app/en/features in the version valid at the time of contract conclusion.
(2) Additional modules (“add-ons”, currently the integrations with Shopware, Placetel, HERO Software and Lexware Office) can be booked separately. Add-ons always apply to the customer’s entire organisation.
(3) Use requires a Microsoft 365 subscription of the customer with Exchange Online and Microsoft Teams. These services are not part of the contract; the customer obtains them directly from Microsoft. The Provider does not owe any particular availability or functionality of the services of Microsoft, Meta (WhatsApp), OpenAI or the add-on providers.
(4) The Provider makes the software available at the handover point (exit of the data centre). The internet connection and the suitability of end devices are the customer’s responsibility.
(5) The Provider may develop the software further and adapt it to the state of the art. Material restrictions of the agreed scope of features are announced at least 30 days in advance; in that case the customer may terminate as of the effective date.
§ 3 Conclusion of contract, trial
(1) The contract is concluded when the customer registers an organisation in Teamox, accepts these terms and the data processing agreement and the Provider activates the account.
(2) Registration starts a free trial of 14 days with all features and add-ons for up to 25 users. No payment method is required. The trial does not automatically convert into a paid subscription; without a booking the account is set to read-only mode after expiry and deleted after a further 30 days.
(3) The paid contract is concluded when the customer books a subscription in the application and the Provider confirms it.
§ 4 Rights of use
(1) For the term of the contract the customer receives the non-exclusive, non-transferable right to use the software for its own business purposes through the interfaces provided. Users are employees and other persons the customer invites into its organisation.
(2) The customer may not make the software available to third parties, copy, decompile or modify it unless mandatorily permitted by law, and may not take any measures that impair the security or availability of the service.
(3) The Provider acquires no rights to the customer’s content (emails, messages, notes, templates, customer data) except for the processing required to perform the contract.
§ 5 Prices and payment
(1) The fee is €19.99 per user per month or €199.90 per user per year with yearly billing. Add-ons cost €4.99 per user per month each or ten times that per year. All prices exclude statutory VAT. A minimum of 3 users applies.
(2) A user is any person with access to the customer’s organisation, regardless of role. If the customer adds or removes users, the billed quantity adjusts at the next billing date; interim increases are charged pro rata by day.
(3) Billing is handled by the payment service provider Stripe in advance for the respective billing period by credit card, SEPA direct debit or invoice. Invoices are provided electronically. In case of default the Provider may restrict access to read-only mode after a reminder and a 14-day grace period.
(4) The Provider may change prices with three months’ notice as of the start of a new billing period. If the price increases by more than ten percent compared to the previous price, the customer may terminate as of the effective date.
(5) AI features are used with an API key provided by the customer; the resulting fees of the AI provider are borne directly by the customer.
§ 6 Term and termination
(1) With monthly billing the contract runs for an indefinite period and may be terminated by either party at any time to the end of the current month. With yearly billing the term is twelve months; the contract renews for twelve months at a time unless terminated with one month’s notice to the end of the term.
(2) Termination is made in the application under “Subscription & billing” or in text form to hallo@teamox.app.
(3) The right to extraordinary termination for cause remains unaffected. Cause exists for the Provider in particular if the customer violates § 4 (2) or § 7 despite a warning or is in arrears with two monthly fees.
(4) After the contract ends the Provider makes the customer’s data available for export for 30 days and then deletes it in accordance with § 9 of the data processing agreement. Emails remain in the customer’s Exchange mailbox at all times.
§ 7 Obligations of the customer
(1) The customer provides a suitable Microsoft 365 subscription, grants the permissions required for operation (admin consent) and restricts Teamox’s access via an Application Access Policy to the mailboxes to be handled together.
(2) The customer is responsible for the lawfulness of the content processed with Teamox, in particular for informing its communication partners and employees about the data processing and for complying with the terms of Microsoft, Meta and the add-on providers.
(3) The customer keeps credentials confidential, invites only authorised persons and removes departed users without delay. It informs the Provider immediately of any signs of misuse.
(4) The customer does not use the software for unlawful content, unsolicited bulk communication or acts that infringe the rights of third parties.
§ 8 Availability, maintenance, support
(1) The Provider aims for an availability of the service of 99.5 percent on a monthly average at the handover point. Not counted as downtime are announced maintenance windows (usually outside business hours, announced at least 24 hours in advance), disruptions of the services of Microsoft, Meta, OpenAI or the add-on providers, disruptions outside the Provider’s sphere of influence and impairments for which the customer is responsible.
(2) Disruptions can be reported to hallo@teamox.app. The Provider starts working on disruptions that prevent operation on business days (Monday to Friday, except nationwide German public holidays) between 9 am and 5 pm CET within four hours of receipt of the report.
(3) The Provider backs up the customer’s data daily and retains backups for 30 days.
§ 9 Defects
(1) The Provider remedies defects of the software within a reasonable period. Strict liability for initial defects under § 536a (1) BGB is excluded.
(2) No claims for defects exist to the extent that impairments are due to third-party services, changes not approved by the Provider or breaches of § 7 by the customer.
§ 10 Liability
(1) The Provider is liable without limitation for intent and gross negligence, for damages from injury to life, body or health, under the German Product Liability Act and within the scope of a guarantee assumed.
(2) In case of slightly negligent breach of a material contractual obligation (an obligation whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer regularly relies) liability is limited to the typical, foreseeable damage, but at most to the fees paid by the customer in the twelve months preceding the damaging event. Otherwise liability for slight negligence is excluded.
(3) For loss of data the Provider is liable only to the extent that would also have occurred with proper data backup by the customer; this does not apply to data whose backup the Provider has assumed under § 8 (3).
(4) Liability under Art. 82 GDPR remains unaffected.
§ 11 Confidentiality, reference
(1) The parties treat all confidential information of the other party obtained under the contract as confidential and use it only for performing the contract. This also applies after the contract ends.
(2) The Provider may name the customer with name and logo as a reference unless the customer objects in text form.
§ 12 Changes to these terms
The Provider may change these terms where this is necessary for good reason (in particular changes in the legal situation, case law, technical conditions or the service offering) and does not unreasonably disadvantage the customer. Changes are communicated to the customer at least six weeks before they take effect by email to the stored administrator address. If the customer does not object in text form before the effective date, the changes are deemed accepted; this consequence is pointed out in the notice. If the customer objects, the Provider may terminate the contract as of the effective date of the change.
§ 13 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The exclusive place of jurisdiction for all disputes arising from this contract is Willingen (Upland), Germany, provided the customer is a merchant, a legal entity under public law or a special fund under public law.
(3) Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision applies in place of the invalid one.
(4) The contract language is German; this English version is a courtesy translation. Amendments and additions require text form.